Fees and Charges

• Standard Connection Fee  - 1 Months Service

• UFB Transfer Fee  - $40

• Non-Standard Connection Fee - $110 Per Hour

• MDU (Multi Dwelling Unit) Design - $140 Per Hour

• MDU (Multi Dwelling Unit) Materials - $110 Per Hour

• Smart Locations Installation Fee - Quote based on work required

• Change Plan - 1 Months Service (no charge on upgrade)

• Early Termination Charge (24 Month Term) - 2 Months Service

• No Fault Found Fee - $165

• Enable No Fault Found Fee Inside House - $350

• Enable No Fault Found Fee Outside House - $700

• Cancel a fault pre-truck roll - $20

• Cancel a fault post-truck roll - $160

• Inability to complete request - $210

• 2nd ONT Installation - $160

• TFF Critical Response for Fault* - $1050

• Smart Locations Application Fee - $185

• In-flight Chorus order cancellation fee (truck roll in progress) - $230

  *On-Site Response time of 2 hours for Metro areas and 4 hours for non-metro areas (Hawera and Tokoroa) 

All fees and charges shown on this page include GST

Prices subject to change, see Terms of Service for details